Shipping & Returns

Shipping 

Orders are typically processed and shipped within 2 – 5 business days. 

All orders are processed and shipped in the order they are received. Shipping time may vary by the delivery service you have selected and the volume of orders that are placed each day. 

FedEx Express and UPS Express mail will not ship to a PO address. A physical address must be provided for these shipping option. 

We guarantee that when your package leaves our store it is properly sealed and in good condition. We cannot guarantee the state of your package once it leaves our possession.  If you have concerns regarding the delivery process, we do offer insurance for your package which can be found here. If you choose to insure your package, please file a claim with the courier service you selected in the event that your package does not arrive, or arrives damaged. 

 

International Purchasing and Shipping 

Due to various financial and/or import laws and restrictions, we cannot conduct business with all countries.  International orders will be reviewed to ensure compliance with financial and/or import laws.  While these restrictions may be lifted by U.S. and International law in the future, we cannot provide an estimate on if/when that may happen.  We apologize for the inconvenience.   

Due to the rapidly changing import laws for many countries we cannot guarantee your order will pass through customs, and if it does we cannot guarantee the condition in which it arrives.  We guarantee that when your package leaves our store it is properly sealed and in good condition. We cannot guarantee the state of your package once it leaves our possession. We are more than happy to ship your order out, but if your order does not pass through customs, does not make it to your location, or does not arrive in good condition we will not be able to refund/replace your order.  

You can check with your local postal office or government for information on your import laws. 

 

Return Policy 

We uphold only the highest standards for our e-liquid.  As such, we guarantee that every e-liquid you purchase from us is handmade as a fresh batch meeting our strict AEMSA certification standards.  To learn more about these policies and procedures, and what AEMSA certification means, see here.  If you are not satisfied with your purchase, please contact us at wholesale@jvapes.com or call us at (928) 515-2358.  We will issue you a CRM ticket number to track your issue.